1. Membership Commitment

1.1 Minimum term. All Society memberships require a 3-month minimum commitment from your signup date. You may not cancel during the first 3 full billing cycles.

1.2 Auto-renewal. After your 3-month minimum, your membership auto-renews monthly until you cancel.

1.3 Annual prepay. Annual prepay members pay 10 months upfront for 12 months of service. Annual prepay also satisfies the 3-month minimum.

2. Billing

2.1 Billing cycle. Monthly memberships bill on your signup anniversary date each month via your card on file (processed through Jane).

2.2 Accepted payments. All major credit and debit cards, processed through Jane.

2.3 Failed payments. If a payment fails, we will retry it and reach out to you. After 7 days without successful payment, your membership is paused and your monthly treatment is held until payment is resolved. After 30 days without resolution, your membership is canceled and your held rate ends.

2.4 Card updates. You can update your payment method any time through your Jane account, or by emailing us at info@glowlabwellness.ca.

2.5 Tax. All prices listed are pre-tax. Applicable GST (5%) is added at checkout. GST # 785613431 RT0001.

3. Your Monthly Treatment

3.1 Service window. Your monthly treatment is available from your billing date through the end of the next billing cycle (approximately 30 days).

3.2 Booking. All treatments are booked through Jane App at glowlabmed.janeapp.com.

3.3 Treatment selection (all tiers). Members select their monthly treatment by the 5th of each month by replying to the monthly text or by email at info@glowlabwellness.ca. If no selection is made by the 5th, your treatment defaults to your most recent selection.

3.4 Rescheduling. Treatments can be rescheduled with at least 24 hours notice at no charge. Rescheduling or cancelling within 24 hours is a late cancellation and a $50 fee applies.

3.5 No-show policy. A no-show without notice incurs a $100 fee. Your monthly treatment is not forfeited.

3.6 Late arrival. Arrivals more than 15 minutes late may result in a shortened treatment or rescheduling at the provider's discretion.

3.7 Treatments do not roll over. Your monthly treatment belongs to that month. If you do not use it, it does not carry forward. If you know a month is going to be difficult, pause it instead (Section 6).

4. Referrals

4.1 How it works. Refer a friend. When she purchases a Glow Lab Plan or a treatment package, $50 is credited to your account and $50 is credited to hers.

4.2 No limit. There is no cap on how many people you can refer, and no code to remember. We apply it.

4.3 When it applies. The credit lands once her purchase is complete and she has attended her first appointment.

4.4 Eligibility. Your friend must be new to The Glow Lab, or a former client who has not visited in the past 12 months.

4.5 What the credit is. Account credit toward treatments or skincare at The Glow Lab. It has no cash value, is not refundable, and cannot be transferred to another person.

4.6 What does not qualify. Memberships, single visits and gift purchases do not trigger the referral credit.

4.7 Naming you. Ask your friend to name you before she pays, or email info@glowlabwellness.ca within 7 days of her purchase.

5. Gifting a Month

5.1 One month a year. After 3 months of continuous active membership you can gift one full month of your membership to someone else, once per calendar year.

5.2 What it covers. One treatment from your tier's monthly menu, for the person you name. It does not include Glow Report scans, member pricing or any other perk.

5.3 Billing is unchanged. You are billed for that month as normal. Gifting a month means gifting the treatment, not the payment.

5.4 Redemption. Give us her name and contact details by email at info@glowlabwellness.ca, and we will reach out to book her. She has 90 days to use it.

5.5 Eligibility. The person you name must be new to The Glow Lab, or a former client who has not visited in the past 12 months.

5.6 Non-stacking. A gifted month cannot be combined with other promotions, member discounts, or Plan enrollments.

5.7 Non-cash. A gifted month has no cash value and cannot be refunded or exchanged.

6. Pausing

6.1 Annual pause allowance. Members may pause their membership for one month per calendar year.

6.2 Approved reasons. Pregnancy, surgery, illness, extended travel, or other life events. No questions asked.

6.3 How to pause. Submit a pause request by email at info@glowlabwellness.ca at least 5 days before your next billing date.

6.4 Billing during pause. Billing pauses for the duration of your pause window. Your membership term extends by the same 30 days, and your held rate carries through.

6.5 During pause. You cannot book treatments or use perks during an active pause.

6.6 Resume. Pauses end automatically on the date you selected at pause-start. Billing resumes on the next regular cycle.

7. Upgrade and Downgrade

7.1 Eligibility. Members may upgrade or downgrade tier at any time after their 3-month minimum is complete.

7.2 Notice. 30 days written notice required, by email at info@glowlabwellness.ca.

7.3 What happens to your rate. Upgrade: you move to the current rate for the higher tier. Downgrade: you move to the current rate for the lower tier. If you later return to your original tier without your membership lapsing, the rate you were originally holding at that tier comes back with you.

7.4 Treatment access. Upgrades unlock the higher tier's monthly treatment selection on your next billing cycle. Downgrades take effect on your next billing cycle.

8. Cancellation

8.1 After minimum. After your 3-month minimum, you may cancel anytime with 30 days written notice, by email at info@glowlabwellness.ca.

8.2 Annual prepay. Annual prepay refunds are available within 14 days of purchase, less the value of any treatments used. After 14 days, annual prepay is non-refundable.

8.3 Monthly cancellation. Your final billing cycle bills as normal, and you retain access to that final month's treatment through the cancellation date.

8.4 After cancellation. Any unused referral credit, an unclaimed gifted month, and any unused treatment are forfeited at cancellation. They do not transfer or convert to cash.

8.5 Re-joining. Members who cancel and later re-join enroll at the pricing current on the day they re-join. A previously held rate is not reinstated.

8.6 Lapses. A held rate is lost if your membership lapses for any reason (failed payment over 30 days, voluntary cancellation, and similar).

9. Pricing and Rate Changes

9.1 Current pricing. Society Essential $159 per month. Society Signature $249 per month. Society Reserve $369 per month. All prices are pre-tax; GST of 5% is added at checkout.

9.2 Your rate is held. The rate you join at is held for as long as your membership stays active and unbroken.

9.3 Price increases. If Society pricing rises, members with an active membership stay at the rate they joined at. New members join at the rate current on the day they enroll.

9.4 What keeps a held rate. Continuous active membership. Allowed pauses do not break it. A failed payment left unresolved past 30 days, or voluntary cancellation, ends it.

9.5 Non-transferable. Your held rate stays with you and cannot be transferred to another person, even within a household.

9.6 One per person. One membership and one held rate per individual.

10. Plan Graduate Path

10.1 Auto-qualify. Clients who finish a full Glow Lab Plan (the Clear Skin Plan™, the Calm + Even Plan™ or the Strong Skin Plan™, at any level) move into Society Signature or Society Reserve at preferred member pricing.

10.2 Verification. Plan completion is verified by our clinical team and matched to your Glow Lab client record.

10.3 Apply at signup. Tell us before you check out. Email info@glowlabwellness.ca or message us. We will apply your graduate rate manually.

10.4 Same rules apply. All other Society policies apply equally to Plan graduates.

11. Member Perks

11.1 Birthday perk. All members receive a complimentary Express HydraFacial during their birthday month. Must be claimed in your birth month or within 30 days after.

11.2 Quarterly skin review. Every tier includes a Glow Report™ skin scan every 3 months. VISIA Gen 7 imaging reviewed against your previous scan. Essential: 15-minute review with Britt. Signature: 15-minute review with Britt. Reserve: 30-minute review with Britt. Booked by email at info@glowlabwellness.ca or at your last appointment. Non-cumulative if missed. Member scans do not bank or roll over. Scans included in a Glow Lab Plan are separate and are in addition to your member scans.

11.3 Early access. All members receive early access to seasonal offers, new service launches, and event invitations.

11.4 Non-stacking. Member perks may not be combined with active promotions, discount codes, or other offers, unless explicitly stated.

12. Add-Ons and Upgrades

12.1 Add-on services. Members can add non-included services or upgrades to any monthly treatment at the member rate (where applicable) or standard rate.

12.2 Reserve HF upgrade. Reserve members may upgrade their Express HydraFacial to Deluxe HydraFacial within their monthly Aerolase + HF treatment for an additional $29, billed at the appointment.

12.3 Standard services. Members can book any non-membership service at our standard rates at any time.

12.4 Injectables. Injectables (neuromodulators, dermal fillers) are not included in any Society tier and are booked separately at standard pricing.

13. Non-Transferability

13.1 Personal membership. Society membership is personal and non-transferable.

13.2 No sharing. Members may not share their monthly treatment or perks with another person.

13.3 Exceptions. A gifted month (Section 5) is the only transferable element of membership. Referral credit (Section 4) is not transferable.

14. Clinic Discretion

14.1 Right to refuse service. The Glow Lab reserves the right to refuse or modify treatment for medical, safety, or contraindication reasons. In such cases we will reschedule the member's monthly treatment, or extend the service window so it is not lost.

14.2 Policy updates. The Glow Lab may modify these terms with 60 days notice to members via email. A rate you are already holding is protected from any pricing-related policy change.

14.3 Treatment substitutions. In rare cases of equipment downtime or staff unavailability, an equivalent treatment may be substituted. Member will be notified in advance where possible.

15. Data and Privacy

15.1 PIPEDA compliance. The Glow Lab complies with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA).

15.2 Card data. Payment card data is processed and stored by Jane (jane.app). The Glow Lab does not store full card information.

15.3 Perk and rewards tracking. Referral credit and gifted months are tracked in your client file at The Glow Lab.

15.4 Communications. Member email and phone may be used for membership-related communications (billing, treatment reminders, perks). Marketing communications require separate opt-in.

15.5 Data deletion. Members may request data deletion through info@glowlabwellness.ca, in line with PIPEDA.

16. Disputes and Concerns

16.1 First step. Contact The Glow Lab directly at info@glowlabwellness.ca.

16.2 Response window. All concerns will receive a response within 14 business days.

16.3 Governing law. These terms are governed by the laws of British Columbia, Canada.